Question 1

What does ScalarTek do?

Accepted Answer

ScalarTek builds custom software, AI automations, and conversion-focused websites for small businesses. We also offer growth marketing services including SEO, paid advertising, and email automation.

Question 2

Where is ScalarTek located?

Accepted Answer

We're a remote-first team that works with clients across North America and beyond.

Question 3

How do I get started?

Accepted Answer

Start with a free website evaluation and consultation. We'll analyze your current digital presence, identify opportunities, and provide an honest assessment—no strings attached. Book through our contact form or reach out directly.

Question 4

What's included in the free website evaluation?

Accepted Answer

We'll review your site's performance, SEO health, mobile optimization, Core Web Vitals, and competitive positioning. You'll get a detailed report highlighting quick wins and long-term opportunities, plus a no-obligation action plan.

Question 5

Is the consultation really free?

Accepted Answer

Yes, completely free. No credit card required, no sales pitch. We believe in earning your business by demonstrating value upfront. You'll get actionable insights whether you work with us or not.

Question 6

How much do your services cost?

Accepted Answer

Every project is different. We provide custom quotes based on scope, complexity, and timeline after our initial discovery call.

Question 7

Do you offer retainer packages?

Accepted Answer

Yes. For ongoing services like growth marketing and maintenance, we offer monthly retainer packages with no long-term contracts. Cancel anytime with 30 days notice.

Question 8

Do you offer any guarantees?

Accepted Answer

Yes. We offer a 30-day money-back guarantee for all new clients. If you're not satisfied with our work in the first month, we'll refund your payment, no questions asked. We also don't lock you into long-term contracts—you can cancel anytime.

Question 9

Why should I choose ScalarTek over a larger agency?

Accepted Answer

With ScalarTek, you get direct access to the founders and senior practitioners—not a junior account manager. We deliver the same caliber of work as large agencies but with faster turnaround, transparent pricing, and a level of personal attention that bigger shops can't match. Our 30-day money-back guarantee means there's zero risk.

Question 10

What is your typical project timeline?

Accepted Answer

Marketing websites typically take 4–8 weeks. Custom web applications take 8–16 weeks. SEO and advertising are ongoing engagements with monthly reporting.

Question 11

How do you communicate during a project?

Accepted Answer

We use a combination of Slack, email, and scheduled video calls. You'll have a dedicated project manager and access to a shared project board.

Question 12

Do you provide monthly performance reports?

Accepted Answer

Yes. Every client receives monthly reports tailored to their service—tracking metrics like site performance, keyword rankings, ad spend ROI, or social engagement. Reports include competitive benchmarking so you can see how you stack up against industry rivals.

Question 13

How does competitive analysis work?

Accepted Answer

We identify your top competitors (or you can specify them) and track how your digital presence compares across key metrics: search rankings, domain authority, site speed, traffic estimates, and social engagement. This helps you spot gaps and opportunities.

Question 14

What technologies do you work with?

Accepted Answer

Our core stack includes React, Next.js, TypeScript, Node.js, Python, and various cloud platforms. We choose the best tools for each project.

Question 15

Do you provide hosting and maintenance?

Accepted Answer

Yes. We offer managed hosting, ongoing maintenance, security updates, and performance monitoring packages.

Question 16

How quickly can you start?

Accepted Answer

We can typically kick off within 3–5 business days. We'll schedule your free evaluation within 48 hours of contact, and if we're a good fit, onboarding happens fast.

Question 17

What happens if I'm not happy with the work?

Accepted Answer

First, we'll work to make it right—revisions are included. If you're still not satisfied within the first 30 days, we'll refund your payment. After 30 days, you can cancel with 30 days notice, no penalties.

Question 18

How is ScalarTek different from other agencies?

Accepted Answer

We're radically transparent. No inflated metrics, no hiding behind vague deliverables. You get direct founder access, honest pricing, monthly competitive analysis, and the ability to cancel anytime. We focus on measurable results and hold ourselves accountable to the same KPIs we set for your campaigns.

Question 19

What's your pricing model?

Accepted Answer

We offer both project-based pricing for one-time work (websites, apps) and monthly retainers for ongoing services (growth marketing, maintenance). All pricing is transparent—no hidden fees.

Question 20

Can you work with our existing systems?

Accepted Answer

Absolutely. We're experienced with integrating into existing tech stacks, whether that's WordPress, Shopify, custom platforms, or enterprise CMSs. We'll audit your current setup during the free evaluation.

Question 21

Do you work with businesses in my industry?

Accepted Answer

Yes. Our services are industry-agnostic—we've worked across healthcare, finance, e-commerce, SaaS, professional services, and more. Every strategy is customized to your specific market, competitors, and goals.

Question 22

Do you require a deposit or upfront payment?

Accepted Answer

For project work, we typically bill 50% upfront and 50% on completion. For monthly retainers, payment is due at the start of each month. Custom payment terms are available on request.

Question 23

How do you measure success?

Accepted Answer

We define success metrics before starting any project: traffic growth, keyword rankings, conversion rates, revenue attribution, cost per acquisition, etc. Monthly reports track these KPIs, and we adjust strategy based on data.

Question 24

What if my site goes down?

Accepted Answer

With our 24/7 uptime monitoring, you'll get instant alerts via email and SMS if your site goes down. We'll immediately investigate and work to restore service. Most issues are resolved within minutes.

Question 25

Can I see examples of your work?

Accepted Answer

Yes—check out our showcase page for live examples of sites we've built. We can also walk you through detailed case studies and share anonymized audits, reports, and strategy documents during your free evaluation.

Frequently Asked Questions

General

Pricing

Process

Technical

Frequently Asked Questions

General

Pricing

Process

Technical